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Help Center

  • Are there any charges in case of returning the products?

    If the reason for returning the product is an error on our part, the wrong product is not shipped or the specifications are different from the product, the customer will not be charged any expenses, but in any case otherwise, the customer will bear the shipping expenses and the bank commission.

  • Can the product be returned?

    Yes, the product can be returned, provided that it is in the same condition and in its own carton.

  • How is the purchase process?

    The purchase process is simply done with the following steps:

    1 – Choose the products you want to buy, then click the Add to Cart button and you will be automatically transferred to the purchase page.

    2 – Check the required products or update the required quantity and press the Update button.

    3 – If there is a discount coupon, write it in the coupon code field and press the “Use discount coupon” button.

    4 – Click on Complete the payment process and fill in all the data for your name, address, email and all the required details.

    5 – Choose the payment method, either paying upon receipt of orders less than 3000 Egyptian pounds, or paying in other ways by card or electronic wallets.

    6 – Click on the order confirmation. In the case of payment in a way other than payment upon receipt, a screen will appear to add the card data, fill in the data to complete the purchase process.

  • What are the available payment methods?

    Available cash on delivery if total order is less than 3000 Egyptian pounds

    Payment is available with Visa or MasterCard and electronic wallets

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